Privacy Policy

1. Introduction

MK Cool Systems ("we," "our," "us") is committed to protecting the privacy and personal information of our customers. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your data.

This policy applies to all information collected through our website, WhatsApp, phone calls, and any other channel through which you interact with us. By using our services, you consent to the practices described in this Privacy Policy.

We comply with applicable Indian data protection laws, including the Information Technology Act, 2000 and the IT (Amendment) Act, 2008.

2. Information We Collect

We collect the minimum information necessary to provide our services. The types of information we may collect include:

A. Information You Provide Directly:

• Name – to address you and maintain service records
• Phone number / WhatsApp number – to confirm bookings, provide updates, and contact you
• Service address – to dispatch our technician to your location
• Service details – appliance type, issue description, preferred time, etc.
• Messages or queries – information shared through our contact form or WhatsApp

B. Information Collected Automatically:

• Browser type and device info – collected through standard web server logs when you visit our website
• IP address – collected automatically for security and analytics purposes
• Pages visited and time spent – to understand how visitors use our website

We do not collect sensitive personal information such as financial account details, Aadhaar numbers, passwords, or biometric data.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To confirm bookings, dispatch technicians, and provide the requested AC or refrigerator service
• Communication: To send booking confirmations, service updates, arrival times, and follow-ups via call or WhatsApp
• Customer Support: To respond to your queries, complaints, or warranty claims
• Service Records: To maintain records of past service visits for warranty tracking and AMC management
• Promotional Communication: To inform you about special offers, discounts, or seasonal service reminders (you can opt out at any time)
• Website Improvement: To analyse website traffic and improve user experience
• Legal Compliance: To comply with applicable laws and regulations if required

We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects.

4. How We Share Your Information

MK Cool Systems does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Within our team: Technicians and coordinators who need access to complete your service booking (e.g., name, address, service type)
• Legal requirement: If required by law, court order, or a government/regulatory authority in India
• Business transfer: If MK Cool Systems undergoes a merger, acquisition, or sale of assets, customer data may be transferred as part of that transaction — you will be notified
• WhatsApp / Telecom providers: Communication via WhatsApp or phone is subject to the respective platform's own privacy terms (Meta WhatsApp Privacy Policy and your telecom operator's terms)

We ensure that anyone we share information with maintains appropriate confidentiality standards.

5. Data Storage & Security

Your information may be stored in:

• WhatsApp chat history on our business device
• Physical or digital service record registers maintained by our team
• Website contact form data (if applicable — transmitted via WhatsApp link, no server storage)

We take reasonable precautions to protect your information from unauthorized access, including:

• Restricting access to personal data to only authorized team members
• Keeping business devices secured with screen locks and passwords
• Not sharing customer details with outsiders unnecessarily

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security against all threats.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing or recurring services (e.g., AMC contracts)
• Honour warranty claims and service history
• Comply with legal and accounting obligations

Service records are typically retained for 1–3 years after your last interaction with us. After this period, records are securely deleted or anonymized unless a longer retention is required by law.

You may request earlier deletion of your data — see Section 8 (Your Rights) for details.

7. WhatsApp & Third-Party Platforms

We use WhatsApp Business as a primary communication channel. When you message us on WhatsApp, your data (including your name, phone number, and chat messages) is subject to Meta's WhatsApp Privacy Policy in addition to this policy.

Our website may contain links to third-party websites or services (e.g., Google Maps). We are not responsible for the privacy practices of those external sites. We encourage you to review their privacy policies individually.

The contact form on our website uses WhatsApp deep links. No form data is stored on any server — all submissions open WhatsApp directly on your device and are sent as a WhatsApp message to us.

8. Your Rights

As a customer, you have the following rights regarding your personal data:

• Right to Access: You may request a summary of the personal information we hold about you
• Right to Correction: You may ask us to correct inaccurate or outdated information
• Right to Deletion: You may request that we delete your personal data, subject to legal and contractual obligations
• Right to Opt-Out: You may opt out of promotional communications at any time by informing us via WhatsApp or call
• Right to Grievance Redressal: You have the right to raise a complaint, which we will address within a reasonable time

To exercise any of these rights, please contact us at +91 93847 27059 or via WhatsApp. We will respond within 15 business days.

9. Cookies & Tracking

Our website is a static HTML site and does not use cookies or third-party tracking scripts (e.g., Google Analytics, Facebook Pixel) unless explicitly stated.

Google Fonts are loaded from Google's servers, which may log your IP address as per Google's own privacy policy. This is required for displaying the fonts used on our website.

If we introduce cookies or analytics tools in the future, we will update this policy and, where required, seek your consent.

10. Children's Privacy

Our services are intended for adults (18 years of age and above). We do not knowingly collect personal information from children under the age of 18. If you believe a child has provided us with personal information, please contact us immediately and we will promptly delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with the revised "Last Updated" date. We encourage you to review this page periodically.

Continued use of our services after updates means you accept the revised policy.

12. Contact Us – Privacy Concerns

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your data, please contact us: